Overwhelmed with support tickets, live chats, or follow-ups? TaskVirtual’s customer service virtual assistants provide timely, empathetic, and reliable support.
Our
Customer Service Virtual Assistant Enhances Your Customer Experience
✅ Starting at just $6.24/hr.
✅ Awarded 🥇 by HP® for Virtual Assistants.
Hire
Customer Service Virtual Assistants That Assure Rapid Responses
Our Customer Service Virtual Assistants provide the same reliable, empathetic, and prompt support as an in-house team, with two key differences:
Our Customer Service VAs work remotely on a flexible contract, tailored to your business hours and customer volume.
We manage live chat, email, and phone support, resolve inquiries and complaints, and maintain CRM records.
More Than a Team — We’re TaskVirtual
From our visionary founder to the frontline virtual assistants, every member of TaskVirtual plays a vital role in your success. We’re a passionate, professional, and tight-knit crew—united by purpose, powered by skill, and committed to making your life easier, one task at a time.
Subhankar Basak
Head of Operations
Mustak A. Mollah
Operations Manager
Siddhartha Basu
CR Manager
Arindam Senapati
Team Lead
Sandip Dutta
Team Lead
Debasis Das
Web Developer
Ayan Mukherjee
Sr. Support Executive
Aliviya Deb
Sr. Support Executive
Shreya Halder
Sr. Support Executive
Bis Chakraborty
Sr. Support Executive
Debasis Dutta
Sr. Support Executive
Partha S. Saha
Sr. Support Executive
Smit Roy
Operations Associate
Anish Bala
Operations Coordinator
Sayantany Ghosh
Support Coordinator
Rahul Chowdhury
Support Executive
Ranjan Das
Operations Coordinator
Malay Maitra
Admin Associate
Akash Maity
Operations Coordinator
Amiya Roy
Solutions Associate
Gurbir Singh G.
Operations Associate
Joy Das
Operations Associate
Biplab Banerjee
Operations Associate
Vijay Chatterjee
Team Supervisor
Sanhita Mukherjee
Support Coordinator
Satyajit Banerjee
Support Coordinator
Arindam Majumdar
Support Specialist
Barun Das
Admin Assistant
Riya Bera
Success Partner
Rupsa Dangar
Admin Associate
Namrata Burman
Support CoordinatorThe Top 1% Virtual Assistants,
Ready to Elevate Your Business.
use cases
Things You Can Hand Off Instantly
This
Respond to Emails
Can you respond to all customer emails professionally and ensure replies are sent within twenty-four hours?
IS
Handle Live Chat
Please manage live chat inquiries during all business hours and provide helpful, timely responses consistently.
How
Resolve Refunds/Returns
Resolve all refund and return requests according to our company policy accurately and promptly for customers.
Our
Track Orders
Can you track all customer orders and provide updates regularly to ensure satisfaction and transparency?
VA's
Log Support Issues
Log all support issues carefully and escalate urgent ones immediately to me for quick resolution.
Going
Manage Helpdesk Tickets
Please manage all helpdesk tickets, respond promptly, and close resolved cases efficiently without delays.
To
Respond to Negative Reviews
Respond politely to negative reviews online and offer practical solutions to improve customer satisfaction quickly.
Help
Update FAQ Page
Can you update our FAQ page regularly with common customer questions and accurate, clear answers?
You
Follow Up with Buyers
Follow up with recent buyers after purchase to ensure satisfaction and gather helpful feedback proactively.
Every
Send Thank-You Emails
Please send personalized thank-you emails to repeat customers to maintain loyalty and encourage future purchases.
Day
Report Issue Trends
Maintain a detailed log of common issues and generate monthly reports highlighting trends and patterns.
testimonials
Real Feedback from Industry Experts.
Donna Varanyak
In property management, responsive and accurate communication is critical. The customer service virtual assistant ensured tenant inquiries were handled quickly and professionally, improving satisfaction and reducing delays. Their consistent support made our operations smoother and freed my team to focus on strategic initiatives.
Director, Property Platform Services at Link Logistics Real Estate
Richard Glazer
As a CEO, I needed reliable support to maintain strong client relationships. The customer service virtual assistant became an extension of my business, managing customer inquiries, resolving issues, and ensuring professionalism at every touchpoint. Their contribution elevated the client experience and helped strengthen our brand reputation.
CEO at Maya Unlimited Group
Kati Fernandez
In media, brand perception and audience trust are everything. The customer service virtual assistant handled communications with precision, ensuring that responses were timely, accurate, and always on-brand. Their work has been invaluable in maintaining a positive experience for our community and partners.
Head of Content Development at ESPN | HearstLab Advisory Board Member
Owen McGab Enaohwo
As someone who helps businesses systematize operations, I know the value of efficient customer service. The virtual assistant service provided structured, reliable support that improved response times and reduced workload. Their ability to integrate seamlessly into systems made them a powerful asset in scaling customer support.
CEO & Co-Founder of SweetProcess
Michael Burtov
Innovation requires focus, and handling customer communication can often be a distraction. The customer service virtual assistant team provided exceptional support, managing inquiries with professionalism and freeing my time for high-level strategy. Their work ensured our stakeholders always received prompt and respectful communication.
Chief Innovation Officer @ Nova Southeastern University | Executive Director @ Levan Center
Heather Rejman
In research, client communication must be handled with accuracy and clarity. The customer service virtual assistant organized and managed all client interactions, making sure messages were clear and follow-ups were never missed. Their reliability improved client trust and kept our projects moving efficiently.
VP Research Servicesservices we offer
Customer Service Virtual Assistant Services That Enhance Satisfaction and Build Loyalty.
Customer Support
Comprehensive customer support services designed to enhance satisfaction, build trust, and foster long-term brand loyalty.
Email Support
Reliable email support services to handle customer inquiries quickly, provide accurate responses, and resolve issues effectively.
CRM Management
Expert CRM management services to streamline customer interactions, centralize data, and improve overall relationship management.
Customer Onboarding
Seamless customer onboarding services ensuring new clients enjoy a smooth, engaging, and positive start to their journey.
Live Chat Support
Real-time live chat support services offering instant assistance, personalized responses, and improved customer experiences.
Ticket Management
Efficient ticket management services to track, prioritize, and resolve customer issues quickly, ensuring satisfaction and operational efficiency.
Discover Our:
Reliable Customer Service Virtual Assistant That Enhances Client Satisfaction and Support
Knowledge Base Management
Our knowledge base management service builds and maintains a centralized repository of FAQs, how-to guides, and troubleshooting content to empower both customers and support agents. Our remote virtual assistant support use platforms like Zendesk Guide, Notion, or Helpjuice to ensure content is well-structured, searchable, and always up to date—reducing support volume and improving self-service efficiency.
Inbound Call Handling
Our call answering service delivers professional, real-time phone support tailored to your business needs. We handle inquiries, issue resolution, appointment requests, and lead intake using systems like Aircall, RingCentral, or Five9—ensuring every customer interaction reflects your brand’s tone and commitment to service.
Complaint Resolution
We provide complaint resolution support that turns dissatisfied customers into loyal advocates. Our agents are trained in empathy-driven communication and follow structured escalation protocols using platforms like Freshdesk or Salesforce Service Cloud—resolving issues quickly while preserving your brand reputation.
Customer Feedback Collection
Our customer feedback managing is done through phone answering services that helps you gather actionable insights through post-interaction surveys, email campaigns, and review outreach. Using tools like Typeform, SurveyMonkey, or Google Forms integrated with your CRM, we collect, analyze, and report on customer sentiment to guide business improvements.
Virtual Help Desk
Our remote VA help desk service provides multi-channel support via email, chat, and ticketing systems to resolve technical or product-related issues. We operate using tools like Zendesk, Freshservice, or Zoho Desk—ensuring fast response times, structured workflows, and complete support documentation.
Appointment Confirmations
We manage appointment confirmations by sending timely email, SMS, or phone reminders to reduce no-shows and scheduling conflicts. Integrated with platforms like Calendly, Acuity Scheduling, or your CRM, we automate the confirmation process while maintaining a human touch when needed.
Customer Follow-Up
Our customer follow-up service ensures post-purchase or post-service engagement through thank-you messages, feedback requests, and support check-ins. Using email automation, manual appointment scheduling endeavour, and CRM tools like HubSpot or Mailchimp, we maintain communication that builds trust and encourages repeat business.
Order Status Updates
We handle order status updates to keep your customers informed at every stage—from purchase confirmation to shipping and delivery. By integrating with your eCommerce platform (Shopify, WooCommerce, or Magento), we send real-time updates via email, SMS, or chat to reduce inquiries and improve transparency. ?Here we have blended ecommerce assistant services with that of customer support.
Support Escalation
Our support escalation service ensures complex or high-priority issues are routed to the right internal team with proper documentation and urgency. We define clear escalation paths and SLAs within your ticketing system—enhancing customer satisfaction and avoiding resolution delays.
Message Handling
We offer message handling services that cover all incoming customer communications via social media, web chat, or email. Using omnichannel platforms like Intercom or LiveAgent, we ensure timely, accurate responses aligned with your brand voice—maintaining responsiveness across all digital touchpoints.
Product Inquiry Response
Our product inquiry response service provides fast, knowledgeable answers to customer questions about pricing, availability, specifications, or usage. With trained agents and integrated product databases, we help customers make informed purchase decisions—boosting conversion rates and trust.
Refund and Return Processing
We manage refund and return processing by handling customer requests, validating eligibility, coordinating logistics, and updating records. Integrated with customer service with eCommerce virtual assistant help, we streamline the process while adhering to your store policies—ensuring transparency and customer satisfaction.
Multilingual Customer Communicatiom
Our multilingual customer communication service ensures support is available in your customers’ preferred languages. Using a team of fluent agents or AI-enhanced translation tools like Unbabel or Lokalise, we offer seamless, culturally appropriate interactions—ideal for global brands looking to expand reach and inclusivity.
Loyalty Program Assistance
We provide loyalty program assistance by helping customers enroll, track points, redeem rewards, and resolve related issues. Integrated with your CRM and loyalty platform (like Smile.io or LoyaltyLion), our agents support customer retention efforts while promoting program benefits effectively.
How
Our Customer Service VA Team stands Distinc
Affordable Solutions
We offer cost-effective support services that reduce operational expenses while ensuring your customers receive top-tier assistance.
Customer Satisfaction
Our virtual assistants provide prompt, professional customer service—handling inquiries, resolving issues, and maintaining strong client relationships.
Communication Skills
From email and chat support to phone handling and CRM updates, our assistants are trained to manage all customer service channels efficiently.
High-Quality Service
Despite our competitive pricing, we ensure courteous, accurate, and timely responses; building trust and loyalty with every customer interaction.
Active Clients
Tasks Done
OUTBOUND CALLS
Glorious Years
FAQ:
Got questions?
We've already answered the most common ones below
1. What is a customer service virtual assistant?
A customer service virtual assistant (CSVA) is a remote professional who provides responsive support across multiple channels, helping your business manage customer inquiries, resolve issues, and build loyalty.
Whether you're seeking a virtual assistant for customer service support via email, live chat, or social platforms, TaskVirtual delivers trained professionals who reflect your brand's voice and values.
2. What does a customer service virtual assistant do?
Typical responsibilities of a virtual customer service assistant include:
- Responding to customer emails, tickets, and live chats
- Assisting with order updates, returns, and refunds
- Handling frequently asked questions (FAQs)
- Escalating complex issues to internal teams
- Monitoring social media inboxes for messages and mentions
- Managing CRM entries and case notes
- Ensuring consistent, friendly communication across all touchpoints
TaskVirtual adapts every virtual assistant customer service plan to your workflow and SOPs.
3. How much does a customer service VA cost?
Our virtual assistance customer service packages start at $6.24/hour.
Pricing depends on:
- Channels supported (email, chat, phone, etc.)
- Hours of coverage (standard or 24/7)
- Languages required
- Integration complexity and task load
We offer flexible pricing models—hourly, part-time, or full-time—for businesses of all sizes.
- Channels supported (email, chat, phone, etc.)
4. What are the benefits of hiring a virtual assistant for customer service?
Benefits include:
- Cost-effective alternative to in-house hires
- Increased response time and customer satisfaction
- Round-the-clock availability for global customers
- Professional representation of your brand
- Easy scaling during busy seasons
- Multichannel, multilingual support
With TaskVirtual, you get reliable virtual customer service assistants who deliver quality interactions every time.
5. What tools do customer service VAs use?
Our VAs are trained on popular customer service platforms:
- Helpdesk systems: Zendesk, Freshdesk, Gorgias, Help Scout
- Live chat platforms: Intercom, Crisp, Tawk.to
- CRMs: Salesforce, HubSpot, Zoho
- Email and ticketing: Gmail, Outlook, Zoho Mail
- Social inboxes: Facebook, Instagram, Twitter DMs
- Ecommerce: Shopify, WooCommerce, Amazon Seller Central
We seamlessly integrate into your tech stack to minimize disruptions.
6. Can I request multilingual or bilingual support?
Yes. TaskVirtual offers virtual assistance customer service in multiple languages, including:
- English (default)
- Spanish, French, German, and more
- Language-localized responses for region-specific audiences
This ensures a positive experience for your international customers.
7. Are 24/7 customer service options available?
Yes—we provide:
- Day and night coverage
- After-hours and weekend support
- Holiday assistance
- Support aligned with global time zones
Your virtual customer service assistant can ensure no message goes unanswered.
8. How do I manage a virtual customer service assistant?
Management is easy and efficient:
- Define SOPs, scripts, and response guidelines
- Use tools like Slack, Notion, or Trello for task tracking
- Set metrics (e.g., CSAT, response time) for quality control
- Get daily or weekly summaries
TaskVirtual provides account management, onboarding, and regular check-ins to keep everything aligned.
9. Can a customer service VA support ecommerce operations?
Absolutely. A virtual assistant for customer service in ecommerce can:
- Answer product and order inquiries
- Process returns and refunds
- Respond to customer reviews
- Monitor disputes (e.g., eBay, Etsy)
- Use tools like Shopify, BigCommerce, or Amazon FBA
TaskVirtual helps ecommerce businesses provide timely, reliable support that drives loyalty and conversions.
- Answer product and order inquiries
10. Who should hire a virtual assistant for customer service?
Our services are ideal for:
- Small businesses and fast-growing startups
- Ecommerce stores with daily customer volume
- SaaS and tech firms needing tier-1 support
- Coaches, educators, and creators with online programs
- Agencies and service providers scaling client communication
TaskVirtual provides responsive, empathetic virtual assistant customer service agents who protect your brand and delight your customers.
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If you really want to grow as an entrepreneur, you've got to learn to delegate.
– Richard Branson, CEO and founder of Virgin Group.
